FAQs

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DO I NEED TO BRING THE CREDIT CARD I BOOKED WITH IF I HAVE AN E-TICKET?

No you don’t, either bring along your e-ticket on your smartphone or a printed version of it.

DO I NEED TO BE A MEMBER TO BUY TICKETS ONLINE?

No, all customers are welcome to purchase tickets online, but you will save money if you are a member. Haven't heard about our membership scheme yet? For further information please visit our membership page.

WILL I GET A REFUND IF I CAN’T MAKE THE SCREENING?

No, cinema tickets are non-refundable.

HOW LONG ARE YOUR ADS AND TRAILERS?

Our pre-film programme is roughly 20 minutes long. Please note that certain special events don't have any ads or trailers so the film will start at the time advertised. You will always be notified of this on the film's webpage.

WHAT ARE RELAXED SCREENINGS?

At these screenings, we create a relaxed and welcoming environment especially for people on the autism spectrum or with sensory sensitivity, learning disabilities and/or additional needs and their families, friends and carers. Adjustments made:
• Lights left on low throughout the film
• Reduced volume
• Freedom to move around and make noise

CAN SOMEONE UNDER THE AGE REQUIREMENT TO SEE A 15 OR 18 RATED FILM WATCH WITH AN ACCOMPANYING ADULT?

To see a 15 or 18 rated film one has to be of that age. We take the BBFC ratings very seriously, and check IDs to confirm the age of those who may look younger than the film's certificate. If we have any doubts of a customer's age we reserve the right to refuse entrance, so please make sure to bring ID. We do not consider a parent confirming the child's age as sufficient proof of age.

CAN I BRING MY BABY TO REGULAR SCREENINGS?

Children under 18 months can attend regular screenings of films rated U or PG. However we please ask that parents be mindful of other cinema users and take appropriate action to reduce disturbance to other customers. We do also host Baby+1 screenings of new releases every week exclusively for parents and carers with babies. The lights will be slightly turned up and the sound lowered.

WHAT IS A BABY+1 SCREENING

Baby+1 screenings are exclusively for parents and carers with young children under 18 months. Groups of up to 4 adults can attend per child.

MY CHILD IS TWO YEARS OLD, CAN WE STILL COME TO A BABY+1 SCREENING?

Where the film's certificate is U or PG, older children may also attend, as long as they are accompanying the carer and baby (under 18 months).

ARE YOU DOG FRIENDLY?

Friendly dogs are welcome in the bar and cafe area! We just ask that you keep furry paws off the furniture. Only trained service dogs are allowed in the cinema screens.

DO YOU HAVE AUDIO DESCRIPTION AVAILABLE?

We have 5 audio headsets available with Audio Description and sound amplification. Please email us at info@readingbiscuitfactory.co.uk to book one of these.

WHO MAKES UP A GROUP FOR YOU FAMILY TICKET?

Family tickets are for groups of 4 with maximum 2 adults and minimum 2 children. Children must be under 15 to apply.

CAN MY DOG COME AND SEE A FILM WITH ME?

Dogs are not permitted in our regular screenings, however due to multiple requests we are introducing Dog Friendly screenings. These are for well behaved pooches to come and enjoy a film with you. Please note any mess left by your dog is your responsibility to clean up.

HOW CAN I BOOK TICKETS?

To book tickets online please visit our What's On page, select a film and time and click through to the booking page. Alternatively you can buy tickets on site at our Box Office.

DO I NEED TO PRE BOOK TICKETS?

It’s advisable to book your tickets in advance to avoid disappointment, however it is not compulsory.

I LEFT A PERSONAL ITEM AT ONE OF YOUR CINEMAS LAST NIGHT, HOW CAN I CONTACT THE VENUE?

A log is kept of all lost and found items. Please contact venue supervisor on info@readingbiscuitfactory.co.uk to see if your item has been found and to arrange collection.

CAN I BRING FOOD FROM OUTSIDE?

Please note alcohol, food or cinema snacks from outside cannot be consumed on site.

HOW LONG WILL A FILM BE SHOWING FOR?

We are unable to confirm how long we will commit to a film for, as we arrange our film programme on a week by week basis.

I WANT TO BOOK A FILM SHOWING IN TWO WEEKS BUT I AM UNABLE TO SEE THE DATES AVAILABLE?

We confirm our film programme on the Monday of each week for that Friday through Thursday. We therefore usually cannot confirm until Monday evening/Tuesday morning when the new listings are live on our website, whether we will be showing a specific film in advance. With some of the bigger blockbusters we are able to get them on sale earlier however it varies. The best thing to do is stay posted on our film listings page and sign-up to our weekly film listings email to be notified first. If you have placed a film in your watchlist and have agreed to receive email communications from us then you will be notified when this particular title goes on sale.

IS THE VENUE ACCESSIBLE, AND DO YOU HAVE A LIFT?

Reading Biscuit Factory is fully accessible with a customer lift at the main entrance. There are two accessible toilets. Screen 1 has 2 wheelchair spaces, Screen 2 and 3 have one wheelchair space. The wheelchair seats and companion seats are bookable on the website. If possible, please let us know in advance if you require any assistance or a wheelchair space in the screen by using our Contact Us page.

Should our customer lift be out of action, please use Broad Street Mall's car park lifts.
10am - 5:30pm: Use the lift opposite Poundland and take it up to Floor A (first floor). Go through the double doors and turn right to another set of double doors. Buzz the intercom on the right wall and we will remotely release the doors for you.
5:30pm - 11pm: Use the lift opposite the Hexagon on Dusseldorf Way and take it up to Floor A (first floor). Walk straight across the car park. Go through the double doors and turn left to another set of double doors. Buzz the intercom on the right wall and we will remotely release the doors for you.

If you need further assistance, then please use our Contact Us page.

DO YOU ACCEPT CEA CARER CARDS (CINEMA EXHIBITIONS ASSOCIATION)?

Any person with a Cinema Exhibition Association card and accompanied by a carer pays admission for themselves, whilst the carer is entitled to free entry. These cannot be purchased online so please drop us an email at manager@readingbiscuitfactory.co.uk to make your reservation.

WHAT AGE IS THE CHILD TICKET FOR?

Our Child ticket applies to young people aged under 15 years old. Young people aged 15 and older would require a Concession ticket.

WHAT QUALIFIES FOR A CONCESSION TICKET?

Our concession tickets are for Over 60s, young people aged 15-18, students, key workers, and customers in receipt of Universal Credit.

WHAT IS A SILVER SCREENING?

Our Silver Screenings every Wednesday morning at 11am are exclusively for Over 60s. Tickets are £4.50 and include a free hot drink and biscuits.

WHY ARE YOUR FILM TICKETS DIFFERENT PRICES?

We operate peak and off-peak pricing on our cinema tickets. Peak pricing applies on weekends (Friday evenings, Saturdays and Sundays) as well as on Bank Holidays and during school holidays. Off-peak pricing applies on Monday, Wednesday and Thursday (excluding Bank Holidays and school holidays). Tuesday Treat pricing applies to regular film tickets every Tuesday.

extra info

All memberships are valid for 12 months from the day of activation; all free tickets are redeemable online or at our box office. Please note that your membership entitles you to one ticket at Members’ price per purchase.

All memberships are valid for 12 months from the day of activation; all free tickets are redeemable online or at our box office. Please note that your membership entitles you to one ticket at Members’ price per purchase.

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